The Kuala Lumpur International Airport (KLIA) is the first airport in South-East Asia to have a Chinese Travellers Affairs Helpdesk to make arrivals easier for tourists from China.
The desk, located before the Immigration counter, will have two Mandarin-speaking volunteers to help Chinese tourists with directions and essential information.
A similar helpdesk will also start operating at KLIA2 from tomorrow.
The desk will operate from 7pm to midnight, when most flights from China arrive. From October, its hours will be 5pm to 1am to accommodate higher tourist traffic.
“These initiatives will boost the confidence of Chinese tourists in choosing Malaysia as a holiday destination,” said Tourism Malaysia chairman Datuk Dr Siew Ka Wei after launching the helpdesk at KLIA here yesterday.
Tourism Malaysia said in a statement that tourist arrivals from China were increasing again after a slowdown in 2014.
“Siew told reporters after the launch that the helpdesk was a collaboration of Tourism Malaysia, Malaysia Airports Holdings Berhad, the Immigration Department, the Embassy of China in Kuala Lumpur and the Malaysia China Welfare Advisory Society. — Bernama
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